FAQ
Placing An Order
No, you will be able to place an order as a guest. However, having an account will allow you to process checkout quicker, view your order status and order history easily.
Please contact us so we can change your email address. In fact, we can change your email address, name, shipping address and billing address, but you couldn't modify your order.
All of our transactions are based in US Dollars. If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.
We accept all major credit cards (VISA, MasterCard, AMEX) and PayPal payments. We do not accept personal checks, money orders, direct bank transfers, or cash on delivery.
When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the Customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is cancelled, we will issue a credit to the original method of payment.
Any cancellation made after an order has been placed, will be subject to a cancellation fee of USD 0.50 regardless of the time the order has been placed.
Please note that any orders that have already been packed or shipped cannot be cancelled.
Since our website and service are based on English, all the information that you typed in is required to be English input method, including punctuations.
Yes, you can do so by contacting us. Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.
The delivery time is based on the shipping option that you have chosen. Once the order has shipped, we will email your tracking information on the next day as tracking information generally becomes available 24 hours after we have shipped the order. We are not responsible for delays caused by the customs department in your country.
Promotion and discount codes cannot be used in conjunction with other promotions and discounts.
If something is still missing, please contact us immediately.
Shipping
We processes orders daily. Orders will be processed within 2 days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends, but order processing will still be performed during weekends.
The prices displayed on our site are tax-free in US Dollars, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office.
Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.
Usually it takes on average about 4 - 6 weeks to reach our customers. Depending on the day (public holiday, Christmas, etc), the shipping duration may vary. Most customers receive the items within one month. However, it might take up to 60 days during peak season.
Upon Receiving
If the item you received is defective or incorrect, please contact us within 7 days from receiving your order. Please provide your order number, photographs of the item(s), videos (if applicable) and all other related references upon receiving your package. We will do our very best to resolve your case as soon as possible.
If you wish to return them, please read our Return Policy. All returns must be in original condition with packaging intact.
All return shipping fees and other miscellaneous fees are the responsibility of the customer.
Processing return may take up to 14 business days from the day we receive your request. We will email you to confirm once your return has been processed or approved.
Refund
All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
If you haven't received a credit for your return yet, please contact the bank/credit card company. It may take some time before the refund is posted to your account.